These credits don't stack, so you are always limited to a maximum of 2 refunds. Products that include virtual currency or other consumables are marked non-refundable and are not eligible for refund. Go to your Account page, and click Transactions. If the game you wish to refund is within the refund policy with no self-service option, please contact Player Support. For eligibility requirements see the Epic Games Store Refund Policy. If a game or product is marked as 'non-refundable', then it is not eligible for a refund. To refund your eligible Epic Games Store purchase, follow the Self-Service refund steps below. Their refund policy works as follows: You get exactly 2 refunds per year, and at the end of each year you get extra refund credits. When are products eligible for a refund What types of products can I return for a refund Can't find what you're looking for Have a look at these trending articles or let us know how we can help and we'll be happy to assist you. Games and products you purchase through the Epic Games Store are generally eligible for a refund. I believe this is worthy of discussion by itself. Epic Games Store Refund Policy What if a product I recently purchased from the Epic Games Store goes on sale When are products eligible for a refund What types of products can I return for a refund Can't find what you're looking for Have a look at these trending articles or let us know how we can help and we'll be happy to assist you. Their absolutely god awful refunds policy. People have varying reasons why they wish to get an Epic Games Store refund. The Epic Games Store provides subscribers with the ability to seek refunds for its products. Be sure to remove any sensitive information like ids, credentials, or non-public product information from your post. The site has a wide range of gaming app offers. The reason being, there is one feature which they have actually implemented, yet their implementation is so bad that it is worth criticizing by itself. 'Create New Discussion' will post a public discussion topic that can be read by anyone who visits the forum. Sign into your account on our website, click the Account dropdown on the top right of the store, go to the Transactions tab and click the game title. For purchases marked self-refundable, you can refund the item online by yourself. I have my problems with this, but I'd like to discuss something else in this thread. Epic cannot provide refunds for purchases made outside of the Epic Games Store. I see this commonly excused on this website because "it's still new, the features aren't all there yet". Currently there are 30 different regions available for a total of 130 countries.With the recent news of the Epic game store, there are lots of things which can be criticized from the third party exclusivity deals, to the poor regional pricing, so the huge number of missing features even compared to Steam's "rivals" like Origin, nevermind Steam itself. This policy was put in place for "player security," said the company, but the new changes have simplified things. Until a self-service option is created, you will still need to use the contact form, but the verification steps are no longer in place - if the return meets the set criteria.Įpic is also working on adding more regional pricing options to the store. According to GI.biz, the Epic Games Store previously required customers to provide their IP address, last four digits of the card used, account creation date, and other information. Until then, you will have to go through Customer Support to request a refund.Ī change was also made to the verification steps needed to receive a refund. It was previously set at two refunds per year.Īccording to Epic's director of publishing strategy, Sergey Galyonkin, the company hasn't implemented a "self-service" solution, but one is in the works. After purchasing a cosmetic in-game with V-Bucks from the Fortnite Item Shop, there are two ways to return the item(s): Cancel Purchase or using a Return. The Epic Games Store has updated its return policy, and now allows unlimited refunds within 14 days of purchase, with under two hours played. Epic has updated its return policy on the Epic Games Store to reflect policies available on other digital storefronts.
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